Return and Refund Policy

This Return and Refund policy shall only be applicable for transactions conducted via Malaysian Diabetes Educators Society (MDES) Website only.

MDES shall use its best efforts to ensure that Orders are correctly fulfilled. Should there be any discrepancy of Products delivered and the Customer wishes for return and refund, please notify us by completing and submitting the refund request via email to info@mdes.org.my within seven (7) days upon receiving the Products. We will contact the Customer within seven (7) working days after receipt of the email to direct the Customer of the procedures in respect of the return of Products and refund. The Customer is advised to wait for our instruction for the next course of action. In the event the Customer does not receive any reply from us after the aforesaid period, please contact us either by e-mail at info@mdes.org.my or call/Whatsapp us at +60 17-927 7466 for enquiries.

Return/Exchange of Products or refund can be arranged under the following reasons:
  • if the wrong Product which is different from the Order is delivered
  • Provided Always that the Customer shall provide the proof of Order, payment and delivery of the Products.
  • If the Customer has been charged for a Product which has not been delivered, MDES shall refund the Customer the value of the Product as originally charged to the Customer.
  • If a Customer is charged more than the value of a Product as displayed on the site when the Customer makes its Order, MDES shall refund to the Customer the difference.

All refunds will be made via cheque or online banking within 14 working days from the date of receipt of email. MDES shall not be liable with respect to any loss, damage, cost or expense that you or any person may incur as a result of any delay in processing the said refund.

Malaysian Diabetes Educators Society
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